How long will it take to get my pet portrait?

Usually, we complete the design of your pet's artwork within 24 hours. Once the design is ready, it swiftly moves on to the printing stage. Our dedicated Print Team operates from Monday to Friday, ensuring prompt processing of orders. Our shipping partners promptly collect the orders for shipment, either on the same day or the following morning. From there, the average shipping time is 5-7 business days. Rest assured, we guarantee the secure delivery of your print!

Where's my print coming from?

Your print will be directly coming form our printing facility in Australia.

I am not sure which image to provide?

No need to fret; trust your instincts. If we believe that the image you provided may not yield the best final product, we'll promptly notify you via email. So, keep an eye on your inbox. Our top advice is to select an image with excellent lighting and a close-up shot, as these tend to capture the most intricate details.

What happens after I place my order?

To begin, our skilled artists then meticulously enhance your pet's unique features, accentuating their eyes, highlighting the wetness of their nose, showcasing the texture of their fur, and skillfully adding shadows for depth. Once the manual enhancements are complete, we utilize state-of-the-art machinery and the finest materials in the industry to produce an unparalleled masterpiece exclusively for you.

Do you remove the background from my picture?

Indeed, all pictures will undergo background removal to guarantee a polished magazine-like appearance.

I have more questions, how can I get a quick response?

We are highly responsive and will promptly attend to your queries. Simply reach out to us at info@personalisedpet.com.au, and we will assist you shortly!